2 weeks ago
Happy Bank Holiday Monday!
We wanted to update you on the current situation. Our apologies for the lengthy post!
Whilst we cannot be 100% certain, it is possible/quite likely that we will be given the go ahead to reopen the stores on Monday 15th June. We have been busy making preparations for this so IF we do, there will be some differences to the way we are required to operate but rest assured we have taken a range of steps and introduced measures to ensure safe working & shopping in both stores.
With this in mind, we will continue to accept orders for home delivery until Friday 12th June (which we anticipate will be our last delivery date. In the event we are not permitted to reopen on Monday 15th June, the home delivery service will continue until we can reopen
We'll update again once we know more.
Best wishes to you all.
Nick, Julie & the team. ... See MoreSee Less
It’s a tough time for the vape industry but the delivery’s to people’s houses in Berkshire has worked great keeping everyone happy 😃
Thank you for your dedication to your home delivery service, to serve us through this time , but looking forward to getting back to some form of normality x
Cheers guys you all get a round of applause from me. 👏👏👏👏👏👏
You guys have been brilliant, thank you so very much xx
Thanks for the update and thank you for your dedicayand hard work throughout all of this in keeping us all supplied by doing home deliveries. You didn’t have to do it but you did !! As always you’ve gone the extra mile and I for one truly appreciate it. 👏 👏 xx
Definitely such stars👼
Thanks for the update. 😊
Thank you guys. You've been superb xx
Easter is nearly upon us, so....
We will be delivering in Andover on Good Friday as usual BUT on Easter Monday (Julie’s Birthday) we will be taking the day off. Deliveries to Andover will take place Tuesday 14th instead for this week only then back to Monday & Friday as usual. No orders received after 3.00pm on Sunday 12th April will be processed for the Tuesday delivery.
Newbury’s Wednesday deliveries are unaffected.
Remember to order here www.govapour.com/order-form/
We wish you all a safe and Happy Easter!! ... See MoreSee Less
Hi guys - hope you're all well. Are you still delivering in Andover? Do you have an update too on when the shop may re-open please 😁
Order received today Thanks you and have a great weekend
Hi guys, I didn’t get my delivery in Newbury yesterday,can you let me know if I will receive it before the weekend? Thanks
Good morning all.
We will be on the road delivering today so if you order please be patient.
We will send invoices out over the weekend.
Hope you’re all keeping safe & well.
Nick & Julie x ... See MoreSee Less
Good morning Hope you are well? Are you delivering today ? I’ve sent order but not had invoice sent as of Friday. Best regards Jenny
Another update for you all.
After a very successful trial in Andover we are delighted to extend our delivery service to our customers in & around Newbury. We will currently be delivering to Newbury on a WEDNESDAY.
Thank you all for your support so far & to our Newbury customers we apologise for the delay in getting this service out to you and thank you for your patience & understanding whilst we sorted out the logistics.
We trust you all remain safe & well.
Nick & Julie ... See MoreSee Less
Thank you for the delivery yesterday, it was very much appreciated
Hi Julie and Nick, does your Newbury store cover Basingstoke? I'm after my usual order of Caramel!! Hope you're both well. Tanya
Is there any way to check and see if my order has gone through ? Because I have either accidentally ordered 3 times unsure whether it has been submitted or it wasn’t working , but don’t want to do it again just in case !
Kelly Marie Walton
Hi by any chance can you deliver in grateley?
Thanks for the delivery guys you’re all stars!!!
Good morning I mix my own liquid and use nic shot and T juice concentrate Strawberri but I can't find T juice concentrate on the list. Thanks Shelly
Hi is your Newbury shop open today please x
Hi, it's Colin , please could you tell me the details of your Andover delivery service, many thanks
Thank you so much for delivery yesterday. Much appreciated x
Hi Colin. Follow this link. It should all be pretty easy from there 👍 www.govapour.com/order-form/ Hope you’re all safe & well Kind regards Nick & Julie
We are in unprecedented times!
We have taken literally every minute since the Prime Ministers address to the nation last night considering both the immediate implications for us all and what we can do to play our part.
We have 3 key priorities. Our amazing staff, our Country and our customers.
To support both our staff and this wonderful country of ours, we have taken the difficult but essential decision to close both our stores until further notice. There is no other viable way to support our staff and play our part for the nation. We apologise for any inconvenience this may cause.
Notwithstanding all the above, we want to ensure we also support you, our brilliant customers.
We are currently putting plans in place to provide a delivery service, initially within a 10 mile radius of our Andover store. This will allow us to work out any kinks we discover for this new mode of operation. We will, as rapidly as we can, roll this service out to Newbury though this will depend on a number of variables beyond our control.
Full details will be provided in a further post later today, so please bear with us as we get arrangements in place.
We’ll be in touch as soon as we can,
Nick, Julie & the team ... See MoreSee Less
Hi Nick. Did you get a delivery service up and running? I'm low on liquid!
Great thank you very much for the update, youve just made my day 1 an awful lot more tolerable (im a one flavour gal as the staff in the andover store know all too well and i was having minor palpitations at the concept of not getting hold of it!) If i can help in any way please do just shout. Thank you x
Thank you all the team for keeping us informed . please stay safexxx
Excellent shop, staff and owners. Excellent idea 👍
Thank you for the updates, stay safe x
Thanks for the update and possible option to deliver guys! That’s I use you great service and communication
Nice one! Thanks for this, stay safe and best to all! 👍
Thanks for the update guys Stay Safe
Thanks Nick this will help us support you
Thank you for my delivery! 🙌
If you need any help with delivering or anything happy to help anyway I can ✌🏼
Thinking of you Nick and Julie ( and yr staff ) xx Keep safe darlings 😘
Thank you so much. Email sent
Thank you guys from Dave & I
Top job guys, many thanks
Following the broadcast tonight from the Prime Minister we are, as always, looking for clarification.
Many in public health are calling on people to “Quit for Covid” as stopping smoking is one of the most effective ways of reducing the risk of serious complications from the virus and the idea of people returning to smoking if they are unable to obtain their vape supplies is not what we want.
Nonetheless, the welfare of our staff is paramount so we will be following the guidance we receive.
The situation is developing rapidly and the announcement from our PM was less than an hour ago and at a time when clarification is very difficult to obtain.
For this reason, we currently plan a delayed opening at both stores to give us an opportunity to gain the necessary clarification.
Both stores will open at 10.00am as things stand but this is subject to change. We will post a further update as soon as we know more.
Thank you all.
God bless & stay safe
Nick, Julie & the team ... See MoreSee Less
I will keep an eye on your page, I've always used your Andover shop.
We are looking at all options currently and will provide updates as soon as we can. These are unprecedented times and it’s fair to say that few if any small businesses have a contingency plan for this situation. We understand your concerns and will do all we can.
Keep an eye on our Facebook page. An update will be published very soon.
I would like to still support you guys and not have to move to the bigger online companies. So if home delivery is an option that would be great
If things change and you cant can’t open ,pay On -line with delivery service would be a good option!!!!!!
If they say you can’t open shops, is selling online an option. Many people use your products (including me) and would definitely use that option
Please keep me updated, I don’t really won’t to go on line , would like to support you guys, but have to sit tight
We wanted to let you know how we are responding to the ongoing developments regarding the Covid-19 outbreak.
Firstly we want to reassure you all that we have fully briefed all staff on the latest health & safety guidance from Public health England and the Government and ramped up cleaning routines, handwashig, and staff have access to both hand sanitiser and gloves. All our payment terminals are sprayed with antibacterial spray and whiped down between customers.
We would encourage the use of contactless payment wherever possible as an added precaution and would appreciate your cooperation in this but all payment methods remain acceptable of course.
The health and wellbeing of all our customers and staff has always been at the forefront of everything we do and we continue to monitor and follow all updated guidance.
In short, currently we remain open and ready to serve!
Watch this space for further updates. ... See MoreSee Less